TUTORING

FAQ Buy&Refund

• #Buy&Refund What is the refund process?

  About the Refund Process

  (1) Request Refund -> (2) Check refund amount -> (3) Refund Complete

  1. When refund is requested, you are informed the refund amount in order of requesting.
     -Refund process may take average 2~3 days or up to 7 business days.
      
  2. If the refund amount that has been informed to you is correct, the refund will take place.
      
  3. Refund will be based on your payment method. Refund is not completed immediately and may take time due to payment gateway service, phone carrier or card company.
     -Credit/debit card: after cancelation of payment, refund may take up to 3~7 business days
     (Overseas card may take up to 10 business days.)
     -Virtual account: after cancelation of payment, may take up to 3 business days.
     -Phone payment: after cancelation of payment, may take up to 3 business days.
     (However, if the payment is canceled in the month of purchase, the payment is not credited in your phone bill.)

   

  The refund process is based on Terms of Use and Privacy Policy. Please check Terms of Use 4.4(new) articles 129, 20, 21, 22).

• #Buy&Refund Can we use points without limits?

  Here is our point usage policy:

  1. For first time purchase: 10% of purchase amount, up to 15000 points may be used.

  2. For re-purchase: 15% of purchase amount, up to 100000 points may be used.

• #Buy&Refund 구독을 취소하고 싶어요.

  1. 이번 달 취소
  - 결제 후 3일 내에, 아직 이용 전인 경우에는 환불 신청이 가능해요.
  - 환불을 원하시면 [FAQ > 환불 탭]에서 환불 신청서를 작성해 주세요.

  2. 다음 달 취소
  - 구독 취소를 원하실 경우, 앱 내 [마이 튜터링 > 내 정보 > 구독 관리]에서 직접 구독 취소가 가능해요.

• #Buy&Refund My payment isn't going through!

  Please contact our Customer Service center for further help.

  help@tutoring.co.kr

• #Buy&Refund To refund your purchase

  Please fill out the refund form below.

  * If the transaction was paid in Korean won, please switch your phone language to Korean first, and process it.

   

   

  Please refer to Article 16 of [Terms of use 3.0 (new)] for our refund policy. : http://tutoringgo.com/home/help/

  *The refund process may take up to 14 business days.

• #Buy&Refund 첨삭의 환불 규정은 어떻게 되나요?

  첨삭은 아직 베타서비스 기간이에요!
  베타 기간 동안 제공되는 첨삭 수강권은 환불에 영향을 주지 않습니다.
  베타 기간이 끝나면 환불 정책이 바뀔 수 있는 점 참고 부탁드려요.

• #Buy&Refund 정기결제 처리가 안된지 몰랐어요. 다시 시작할 수 있나요?

  결제 예정일에 결제가 안된 경우, 자동으로 최대 3회까지 추가 결제가 시도되는데요,
  마지막 추가 결제 시도에서도 결제되지 않으면 구독이 자동으로 해지됩니다.
  
  결제 실패는 여러가지 사유로 인해 발생할 수 있으며, 결제 관련 안내 메시지를 받으신 경우 반드시 카드 정보를 확인해 주세요. (카드 유효기간이 지났거나, 한도 초과 등의 이유로 안될 수 있어요.)
  결제 카드의 변경이 필요한 경우, 앱 내 [마이 튜터링 > 내 정보 > 구독 관리]에서 가능해요!

• #Buy&Refund Do I have to use credit card only?

  For now, you can use credit card, debit card, and account transfer.

  Also, automatic monthly purchase can be done with both credit card and debit card.

• #Buy&Refund Can I use a foreign card?

  Yes, only if they are Visa, Master and JCB.

  But they are only available for the global version of Tutoring (Users living abroad and who have set their default language as English)

  Thank you.

• #Buy&Refund Can I use the coupon and points at once when purchasing lessons?

  Usage of coupon and points with one purchase is not allowed.

  Only usage of coupon OR points may be applied for the purchasing of lessons.